Returns and Complaints

Satisfaction with your purchase

We hope you are satisfied with your purchase.

Unfortunately, it may occasionally happen that something doesn't go as planned. In that case, you are welcome to file a complaint. We will always do our best to find a suitable solution.

Contact us

If you have any complaints about a shipment, please contact us. Preferably by email: info@schaakengo.nl. You can also call us at 020-6241171.

Returning your purchase

If you are returning an order, please send it in the original packaging to: Chess and Go Store Het Paard, Haarlemmerdijk 173, 1013KH Amsterdam.

The shipment must be sufficiently stamped. Unstamped packages will not be accepted.